Awful customer service, I phoned to query a bill, not helpful at all. i will not be renewing my contract with 02. They don't honour promises made for example last month I was told there would be a 10 pound credit on the bill, apparently now they have no idea what i'm talking about. Awful, when I said I would be cancelling the woman on the phone said OK that's fine. So that's what I will do
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