I recently experienced an issue with Octopus Energy that spanned over a month, involving the complaints team. Throughout this period, I spoke to over 15 personnel at Octopus Energy, all of whom were unhelpful, lacking the necessary skills and knowledge, and ultimately wasting my time. Today, after persistently following up on my complaint, I was fortunate to be connected to Mr. Jordan Martin (Mr. Sha). His skills, knowledge, and customer service were exceptional, earning a perfect 10/10 rating from me. Mr. Martin's calm and focused approach stood out immediately. He displayed a high level of expertise and the right customer service skills, resolving all issues within a call that lasted hardly 25 minutes. Octopus Energy, you have an invaluable asset in Mr. Jordan Martin (Mr. Sha). He truly deserves recognition and a reward for his outstanding service. You need more staff like him, as the quality of staff can make or break a company. Thank you, Mr. Martin, for your ultimate service. Your professionalism and efficiency turned a frustrating experience into a positive resolution. Sincerely, Sikandar Ali Mahmood