RE: A-069C6622 Have been battling Octopus customer services for a year, haven't had an accurate bill for a year because of failings by Octopus, and I'm owed about £3000. My smart meter (that they fitted) started missing a few readings occasionally. I noticed the trend and let the company know. They advised the meter needs a restart and that they will send an engineer to do so. For 7 MONTHS, they didn't send an engineer. Only until the Energy Ombudsman got involved did they eventually send an engineer. To restart the meter. The Ombudsman set out that Octopus have 3 weeks to send an accurate upto date bill at that point. Instead they've billed me £4300 for a year's electricity, and billed the whole year on their standard flexible tariff, despite me being on Intelligent Octopus, having Solar and batteries and so 90% of my usage being off peak. Despite there only being a few missing days of data, they've billed the whole year at the expensive peak price and so I'm paying 4x the price I should. I literally have the Octopus Home Mini which saves readings every 5 seconds and uploads them to their servers and so they should be able to get missing days from there.  I've spent countless hours now trying to get this issue sorted but all their customer service agents send generic replies and are completely useless. It's a shame as I like the company for their innovative tariffs but the customer service is appalling. Have been battling Octopus customer services for a year, haven't had an accurate bill for a year because of failings by Octopus, and I'm owed about £3000. My smart meter (that they fitted) started missing a few readings occasionally. I noticed the trend and let the company know. They advised the meter needs a restart and that they will send an engineer to do so. For 7 MONTHS, they didn't send an engineer. Only until the Energy Ombudsman got involved did they eventually send an engineer. To restart the meter. The Ombudsman set out that Octopus have 3 weeks to send an accurate upto date bill at that point. Instead they've billed me £4300 for a year's electricity, and billed the whole year on their standard flexible tariff, despite me being on Intelligent Octopus, having Solar and batteries and so 90% of my usage being off peak. Despite there only being a few missing days of data, they've billed the whole year at the expensive peak price and so I'm paying 4x the price I should. I literally have the Octopus Home Mini which saves readings every 5 seconds and uploads them to their servers and so they should be able to get missing days from there. I've spent countless hours now trying to get this issue sorted but all their customer service agents send generic replies and are completely useless. It's a shame as I like the company for their innovative tariffs but the customer service is appalling