I have asked for forms to be sent to confirm my household income and expenditures on several occasions via telephone and email still nothing months down the line. As a customer I am in a very difficult financial position at the moment and am asking for support. As a company they have been happy to take a minimal direct debit every month which is no where near enough to cover my energy costs. All the while my outstanding balance increases. Maybe I should not pay anything I am sure they would listen then. Apologies and noting dissatisfaction is just not enough.