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Richard Lyons
My wife plugged our electric car into a public charger at work 20 miles from our home and home charger, leaving it to charge during the work day on 1st August. Intelligent Octopus Go cut off the charge and established an overnight (off-peak charging plan). Octopus' response is that its system recognised the plug in and that the car was away from home, and that the charge was prevented and an off- peak charging plan was created but says that as far as they can see everything was normal. At the same time Octopus says that it only controls charging sessions when the car is plugged into a home charger at our home via Intelligent Octopus Go and doesn't control charging away from home. This creates several questions, and has deep legal implications which, so far, Octopus is sweeping under the carpet.
5 months ago
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Octopus energy has a 3.2 average rating from 2,846 reviews

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