My Review of Octopus Energy I've had a pretty frustrating experience with Octopus Energy, and I think it's worth sharing for anyone considering them. The biggest issue I encountered was with their billing—I was shocked to find a £78 charge for a month when I wasn't even home for three weeks. It just didn't make sense and left me feeling quite overcharged. Reaching out to their customer service didn't make things any easier. It seemed almost impossible to get through to anyone for help. When I finally did manage to speak to someone about checking an issue at my place, they told me it would cost £80. What was more irritating was that the test they needed to do could have been done from their headquarters, so the charge felt completely unnecessary. Overall, I've been left quite disappointed with Octopus Energy. Dealing with these overcharges and the lack of accessible customer support has been a real headache. If you're thinking about using their services, this might be something to consider.