Haven’t had a bill since January, they’d lost one of our direct debits, referred this to the energy ombudsman, eventually they reimbursed our account plus compensation. Our main meter and smart meter haven’t worked for three months now, my wife had time of work for engineer visits twice never turned up, third visit last week, the engineer left without resolving the issues with meters, so we still don’t know how much any we’re using and how much octopus owe us in SEG tariffs, now I’ve referred this to the ombudsman as well.
5 months ago
Octopus energy has a
3.2
average rating
from
2,846
reviews
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