IF I could give ZERO stars only! Worst Customer Service. Complaint from Oct 2022 still not resolved. Direct Debit Indemnity not disputed - then making excuses of data protection (laughable). This is from Exec level Team Leader so he says. App disabled and wont allow DD amount change. Very elderly customer left to pay higher charges as a result. All started with meter readings not being collected from Oct 2022, of which Octopus were aware and despite making contact to question estimates in an energy crisis, OCTOPUS failed to do anything. 2 missed appointments to replace Meters. Yet still fail to compensate. Wasting annual leave to wait for engineers. Not sure who got paid on Trust Pilot to give 4/5* reviews. Simply causing severe distress with asking repeatedly with went wrong, what to do to resolve despite NUMEOUS EMAILS/RESOLVER platform used (staff claimed they do not use Resolver then why was I able to lodge a complaint I wonder? Just untruthful staff and not sure how they and Greg Jackson (CEO) sleep at night with a clear conscious!) Horrible continuous experience, They do not learn from the ONE STAR reviews here obviously!