Where do I start, I will say the customer services is absolutely shocking. I contacted Octopus in December 2023 and advised them I would like to change over to a prepayment meter. Scheduled an engineer and this was installed in January, the next day I emailed Octopus and requested for them to change the service over. I received an email on the 30th January to advise this was completed and the tariff had now changed to a pay as you go. Also requested for a gas & electric key to be sent out which they agreed to via email. I went to top up and to my surprise the changeover of Tariff had not been done. I contacted Octopus again on the 7th February 24 informing them of this, they apologised and said they had reapplied to get this sorted. Subsequently received an email on the 8th February advising for the 2nd time that the tariff had changed. Long story short 16 emails not including phones calls and the tariff has still not been changed over to date. They have been charging me even though there are 3 email confimations advising this has been done. I called them again today spent 42m 09secs on the phone asking why 8 months later this had not been resolved it disgraceful. She did however admit that it was not a good service that i have received and that she has seen a lot of correspondance from myself to Octopus regarding this and that i have constantly chasing them. Octopus seem to respond when they want its shocking!! They offered me £100 off the bill I said absolutely not it was an insult as i had done everything I needed to do and followed the predure, the imcompetence was on them solely. She then offered me £150.00 and said this was the most she can take off. She asked if I can fill out a form and i said no i have done this 3 seperate times and they will no longer waste my time. Let me speak to a Manager and or raise a complaint which I still will do as I have plenty communcation chasing Octopus weekly & monthly to no avail. She manged to switch it over manually she said so lets see (4th time ) she advised she will call me on Saturday to see if all went well. I will be back on here if it has not been resolved.