Service at Octopus so dreadful I don't think there are words that I can decently use in this review to describe my experience. Suffice to say I have had dealings with 20 people - rarely had the opportunity to speak to them directly just emails, indeed, I have 34 pages of emails. Below one is asked 'how did you communicate with the company' only able to highlight one - I have been in touch by email and telephone. Secondly, 'how quickly did the company reply to your queries' answer weeks and still problems not resolved. Thirdly 'how would you rate the customer service you received' - poor does not cover it - no service received.