The customer service department is totally incompetent. They seem to think it's OK to keep saying sorry and then continue to make the same mistake over and over again. For six months I have been doing battle with these incompetent fools over the same issue of misreading my day and night readings. It has led to incorrect charges and an attempt by Octopus to wrongly increase my monthly payments by 45%. They say sorry and correct the bill, but then make exactly the same mistake again next month. I wish I'd never heard of Octopus.
5 months ago
Octopus energy has a
3.2
average rating
from
2,845
reviews
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