Gave one star but really wanted to give no stars,do not fall for the ad campaigns Octopus energy are a really bad company. I had over £1000 in credit and moved house so asked them to set up a new account for our new property and to return my credit to my bank account. Wierdly after a few weeks of messaging them and getting no response i finally got an email explaining that as ihad continuosly underpaid my final credit was £48 . I checked my bills and this didnt make any sense so repeated my messages to them but have had no reply and now in my new house they are putting up my monthly bills even though we use the same amount each month this company are robbing people of there hard earned money and i tell everyone do not go with these fraudsters.