Octopus are pure gangsters. I moved property and yes maybe my power usage may change a bit ,but it virtually doubled the direct debit was set at a little more than my previous home utility supplier. But I thought ok . But very quickly i was in debt as the usage seemed to triple my previous costs. Octopus kept with virtually no warning try to increase my direct debt automatically!!! The last time they increased it ,I contacted them and they emailed me a snotty letter showing their annoyance. They agreed to my request for it to remain the same. But 2 days later they took two identical payments from my bank, I was furious, they said oh not sure what's happened, no apology. Then told call the bank to block one of the payments as they Octopus believed it was pending, but it was already in their account. I contacted them back and they said they would not reimburse me . I am sure it was deliberate for me refusing to pay more .