We have been Octopus customers for several years, the service has been very good.
Suddenly it’s an absolute shambles. Octopus emailed an invitation to renew our fixed tariff but it is impossible to do this, either by clicking the provided link or on their website.
Calls to the helpline are not answered nor are ( numerous) emails.
We are cancelling our direct debit and finding a more reasonable and reliable provider.
4 months ago
Octopus energy has a
3.2
average rating
from
2,845
reviews
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