My experience with octopus energy was horrendous. They took my full pension out of my account with zero notice leaving me devastated and having to borrow money from family members. I left them on March 2024 with them owing me £1300, with endless requests to get my money, they finally paid out 2 months later. They also gave a false final reading to my new supplier, which caused all sorts of problems for me. I challenged octopus and after a long time they accepted responsibility for the false reading. This was £425 worth of energy they had overcharged me, which I waited a long time to get from them. I’m certain, had I not challenged them, I would never have received any of MY money. Please be aware of this company due to their dodgy dealings. A very dissatisfied ex octopus customer