Account A-37A97C49. Have been referred but can not use online switch as was prepayd meter detected. So contacted, was easy straight forward and polite man "did the switch" i explained that i have electric prepaid meter and gas meter he confirm he understand and locate all info in the sistem and did the switch. After couple of days loged in to account and find out mistakes, gas meter is prepayd and with wrong gas nr. Contacted end explained they asked to do gas test with photos to prof meter is smart ant located correctly, despite that i have two suppliers before Octopus and they switched with ease and find correct smart meter straight away. So afyer tree calls two weeks stil same. Switch not completed. Every time i call same nonsense explained, i requested for management ant been ignore, offered online claim insted. Never have such a stressful switch.