Worse cutsomer service ever, there reviews and Adverts are all fake by theoir staff for a bonus, My complaint of 12 weeks still not resolved alll i get is some clown on the laptop sending a message saying "I sincerely apologise for the delay in response and the frustration this situation has caused you. I understand how important it is to get this resolved quickly, and I truly appreciate your patience." this time its Pamela .. absolute disgrace . she then said have escalated your case to the smart tariff department to ensure they look into this matter thoroughly. Once the switch over has been processed, we will be able to revise your bill accordingly. I understand that this has been ongoing for quite some time, and I assure you that we are committed to resolving this for you. I will also make sure that a senior team member is aware of your situation and can assist further." same message from different clowns for 12 weeks ,, I hope this goes leagl and to court .. 855.oo pounds for a 14 day period when my bills are approx 100 a month ..