Absolutely awful. I am unsure as to why people hold octopus at such high regard. My gas supply was cut last night, contacted the emergency helpline who told me to ring the supplier. Called supplier but they're out of working hours. Emailed their emergency email, no response till this morning. So all night we spent with no gas meaning no boiler meaning to heating or hot water. Spoke to customer service this morning, given a response of 'cant guarantee anyone will be coming today but I'll raise a complaint', I'm still waiting for this person to contact regarding making a complaint. Finally got a response to my email asking 20 questions and then said they'd send someone within 4 hours, booked me for after 4 hours so when I queried this they said they didn't say within 4 hours, lies, I literally have their email where they did say that! Then they said the booking that has been made isn't guaranteed it'll be that time but maybe that time. What on earth?! I've had to take time off work losing money now and Octopus are deliberately neglecting vulnerable people in my house by refusing to fix an issue at the time they gave themselves. No-one has contacted me even now to register my complaint. Disgusting heartless people working for a company which literally thrives off of our hard-earned money and provides nothing in return. Hope they experience what I have with the same service in return.