My account was in credit as I had mistakenly over paid. I contacted Octopus and they agreed I was in credit. They asked for a meter reading and brought the account up to date. I was then told the refund would be actioned. Payment would be made to whichever account I had used to pay them on the last occasion. After 5 days I had to chase payment as nothing had been received. Then part of the refund was credited to my credit card but not the total. I emailed to find out where the balance was. I was told that due to the size of the refund it couldn’t be paid in one transaction. I was told payment of the balance would be made in 3 days to my account. I presumed my bank account as I had used it to pay them previously. 10 days later nothing had been received and I continued to chase. Fiona swapped messages with me and was misleading, evasive and patronising. told her I wanted to raise a complaint and she told me she would handle it for me. How can she mark her own homework? Then out of the blue a cheque arrived in the post for the balanced. I have never paid Octopus by cheque so why did they issue this. They said the refund would be credited to an account I had used to pay them. I have never written them a cheque. To make it worse they sent the cheque to the supply address not the billing address. They have always sent invoice to the billing address. I think the plan was always to delay repaying me and the cheque and the wrong address were part of their plan. I thought they had a good reputation but my experience has been 1/10 and I will now swap supplier. Michael Sharp