Thought I would share this very unpleasant experience with Octopus Energy. I was switched by Octopus to Utility WareHouse automatically. I DID NOT EVEN CONTACT Utility W/House or request any switch to any other utility supplier. Octopus even charged me £150 for switching. Luckily, I check and read my bills! Of course I complained to Octopus management and asked them to contact Utility WareHouse for the evidence of either phone call or e-mail, plus I stated that Utility W/House would not even have have my bank details unless Octopus had shared them. This is really scary as Octopus should have looked after my personal data, and it indicates that there is a problem with their computer system. How many other people have had this problem, I woder? Well, Octopus switched me back to them (after 3 complaints) and refunded my transfer fees (they did not even notify me of this, as if trying to cover their tracks)? BUT did in no way contact me to apologise or inform me of the refunds, not even some sort of small compensation gesture.. They were stealthily quiet about it all, hoping that I would go away and not complain any more. WELL here is my report for all to read. BE WARNED, read your bills and ensure that your supplier does not do this to you. For data protection and customer service they get NO STARS here. What they did was not proper and I almost got OfCom involved.