Its a shame i can not give zero star.Octopus are the worst energy providers I have ever had. I was transferred by default when Bulb went under. I have never had any issues with my payments. I now have gas supply issues and have had a gas engineer to come investigate. They told me I had a faulty meter. I rang Octopus and explained but they told me I needed to take photos of the meter. Which I did and sent them. They refused these as evidence and asked for a second opinion from another engineer. I had another engineer come to inspect and verify both these call outs I was paying for. The engineer rang them and explained but they still refused to come change the faulty meter. I have explained I have very young sick kids and the house if freezing with no heating or hot water, but the staff were very rude. I asked to speak to a manager, and they put me on hold for more than 30 mins until hung up. I advise anyone to stay away from Octopus. They are quick to take your money, but if you have any issue , there offer no support. This is why I am changing suppliers and would never ever ever recommend them to anyone