Their responses to emails taken between 6-10 working days and the phones just ring out. I'm a new customer to Octopus and unfortunately believed the hype. We've been with them since 16 Sept 24 and it's just been a catalogue of disasters including fitting an EV charger (still waiting even though purchased in advance of the switch), wrong tariff which we've evidenced from the contract (still wrong), charging for one rate when we've sent day AND night readings, Tell Ng us they can't help because we've not provided details of the account number which has been on ALL emails sent and no one will just pick up the phone and ring. AVOID AVOID AVOID!!