Octopus Energy Customers Beware The following are statements of facts and not opinions. Please share this and make people aware of the risks they might be taking if you overpay your energy bills. My wife and I live with our daughter and son-in-law who works for a company I will call XYZ Ltd, who provided him with a Tesla electric car. Each month as the account holder I make, on behalf of the family, a payment of £350 to Octopus from our Nationwide account in my name. In addition to this, a summary of electricity used for charging his company car is generated by his smart charging point and my son in law pays for this with his company credit card. On 25th June 2024 our Octopus statement showed we were £1,610.26 in credit. On the 5th August, having made a further payment of £350 on 15 July 2024, I requested a refund of £1000 from the credit on our Octopus account. After speaking to Octopus they decided to refund £700 to my Nationwide account and £513.44 to the XYZ Ltd credit card. When I spoke to the Octopus Energy customer services I pointed out • I am the account holder and only payments from my Nationwide account have created the credit balance. XYZ Ltd credit card has only paid for electricity used. • I requested £1000 refund and Octopus paid me £700 and refunded the XYZ Ltd credit card with £513.44 making a total refund of £1213.44. • The energy account is in my name and not XYZ Ltd. I requested the repayment of some of our cred but Octopus have refunded XYZ Ltd who have not requested a refund. I asked to speak to a supervisor of manager but nobody called. I wrote to Greg Jackson, CEO Octopus Energy asking him to look into this issue but my email was ignored. I then asked Dr Luke Evans who is my MP to intercede on our behalf. He was brilliant but was only able to pass on the non-sensible answers provided by Octopus. They replied to each of my points by saying: Q. Why have you refunded XYZ Ltd all of their payments? A. Octopus policy says we have to Q. I only requested £1000 but you have refunded a total of £1213.44. Why? A. After the last payment of £96.88 was made the balance of the account was £1,952.63 in credit £513.44 of this was paid back to M.A. Ford, leaving the account with £1,439.19 in credit we then refunded Mr Reid with £700 leaving the account £739.19 in credit, then we received the normal direct debit, the account was left £1,089.19 in credit the account was billed £198.37 for electric and for the gas £22.25, leaving the account as £868.57. This is just a statement of actions not an explanation. Q How do I recover the £513.44 paid to XYZ Ltd? A. You need to speak to XYZ Ltd Thankfully with the help of the Finance Director at XYZ Ltd we now have our money back, sadly with Octopus.