This company rip people off I had a smart meter with them the property has been empty for 2 years at the start I had a credit of £276 and because the property was empty every bill Octopus sent me the amount due was covered by the credit I had till the day I sold the flat. In my final bill I was in credit of £164 when all of a sudden octopus sent me an email in which they stated I was due to pay £175 Got in touch with customer service and their explanation was that my credit for two years was a ghostly imaginary credit that was showing on the bills but didn’t exist after my complaint and a multitude of words that didn’t make sense the lady on the phone said they were willing to close my account without me paying anything when my final bill stated I had a credit of £164 that they would refund me I refrain to express my colourful thoughts about this company but I felt like I was literally robbed Ps kindly notice Octopus energy you have lost 3 potential customers that were ready to switch from British Gas to you