Dreadful customer service. 7 months and my £3000 electricity bill for 4 weeks is not sorted . Moved into bungalow after seriouse health diagnosis. 4 weeks later Boom . Despite paying monthly as well. I was also an existing customer for years . Apparently there were 2 meters (there wasn't) . Had new smart meter fitted. All was well for a few weeks . Dept was removed. Last week there it was again. Spoke to Caroline, dept was removed. Next day it was back again. They asked for pics of meter because they said they didn't know when the dodgy one was removed ! It may have been another company who removed it. Luckily there's a great big sticker giving date removed by OCTOPUS 🐙.. The stress I'd Dreadful. Oh and had an estimated bill for £2800 on new meter when digits were 00455.Laughingly they said I'd used less electricity than estimated . Beggars belief . They didn't make me happy