We used to recommend octopus to our friends and family. However, they have now turned into just another nightmare energy provider. Issue 1. It has been over a year since we had our smart meter installed. It hasn't sent across a single reading in all this time. After 4 engineer visits and multiple metre changes, we still have to manually read the meter. Issue 2. Our tariff is due to end in December. Due to being on E7 but not actually having storage heaters, we have to request our tariff options so that the night rate and day rate are equal. I opted to do this at the end of October to plan forward, so I emailed and asked what would be the soonest I could change without being charged the exit fee and could I be informed of the different tariff options so that I could decide which to change to and budget for. Instead of receiving this information and, to my surprise, I got a notification, my tariff had been changed, and my account was charged with an exit fee. I hadn't given my permission to do any of this, I hadn't even been sent the tariffs. This was on the 26th October. I emailed Octopus straight away to tell them what had happened, including the resolution team, which is apparently how you start a complaint. Since then, I received a bill on this 'new rate' and sent another email to the so-called resolution team and the hello account. I received an email back from only the hello account, which also just happened to be from the rep who was the same rep that messed up in the first place, claiming that they will resolve all my issues. Another week has now passed and no reply, no resolve and absolutely nothing from the resolution team. The even more infuriating matter is that I had informed them throughout the last month that I am heavily pregnant (the main reason I was looking at changing my tariff before the end date) and can do without this stress and yet still nothing. So Octopus has left me at 36 weeks pregnant with no resolve at all. I will either be switching companies or going to the Ombudsman. Extremely disappointing.