We are a small charity and secured funding for a PV installation with the expectation that the surplus power would be sold into the grid. Octopus failed miserably to set up the export SEG agreement and a formal complaint was raised in early May.
Still not resolved despite writing to the Chief Executive (with no response), promises of calls from Senior Mangers not met - I could go on. Metering problems Octopus failed to resolve are still being pursued despite the account having been closed in early September.
If I could rate them Zero , I would
2 months ago
Octopus energy has a
3.2
average rating
from
2,845
reviews
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