I simply find their knowledge and quick methods of calculations really refreshingly transparent! I was querying whether I was on the best tariff and had beaten the price hikes. Leila was able to tell me exactly how much changing to another tariff would cost/save over a year, based on my current usage - genius - that's all I needed to know, not 3 decimal points of a 6p rate:) Octupus are consistently friendly, amenable, good humoured, fast, knowledgeable and I have never yet come away from a call with them where I am have been annoyed, frustrated or any other range of negative emotions! This is almost a miracle in today's customer service. Wish I could say the same about car insurance providers! Thankyou Leila and thankyou Octopus!