I had tried to switch to Octopus on line a few weeks ago, my old supplier had been in touch to confirm my account with them had closed as they had closed my Direct Debit. As nobody was now taking any money for my energy I tried to log onto the site to be told there was no trace of my change request or e-mail on the system. I rang in and spoke to a lady named Rachael who was very helpful and pleasant to deal with. She said this sometimes happens but went through the process over the phone. The various e-mails appeared in my in-box straight away which enabled me to set things up. Thanks to Rachael's help and efficiency all sorted and another happy customer, thank you.