They could or would not compete with a competitor so i decided to change my supplier saving myself £185 /year.
Octopus read my smart meter readings and emailed me my final a/c, total credit with no more to pay.
A few days later Octopus took £3;27 off my credit with another reading.
I had to chase for my credit which took them 10 days to process and 10 days for money to be in my bank. Very poor customer service.
Dont read your emails thoroughly / correctly and only answer what they think ,
1 month ago
Octopus energy has a
3.1
average rating
from
2,523
reviews
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