Nathan was excellent in resolving a 14 month issue with my billing, he spent several hours manually calculating the account & although a technical issue is still preventing the actual bills from generating, he provided me with a breakdown. He contacted me by telephone and did not sign off the problem until he was satisfied that I had fully understood the problem and his actions. Nathan also resolved a more recent problem with my 'in house reader' and also discussed and changed my tariff to one more relevant to my usage. A goodwill gesture was also made for the inconvenience and hours spent in trying to resolve the problems, this included, more recently corresponding with the same person- Hollie, who ultimately passed the issue as a complaint and was dealt with by Nathan.