Octopus engineers are not doing their work properly. They told me I have 2-way meter however my prepayment was too quick in the last few months. So I contacted octopus and someone on the phone said yes you have a 2-way meter and a 2nd customer consultant said you have a 1-way meter. They say they have to come in to install a new meter. When they arrived they seemed puzzled and didn't know what to do. Half an hour later they told me they couldn't carry out the work because of some cabling issues and the UK power network needed to come and sort it out. I have asked the engineer what I have to do and he said nothing. UK power network will contact you within 12 days. The 3 weeks passed and I hadn't heard from UK power network so I phoned them up and they said they had not received any paperwork from Octopus. I then had to call Octopus back and request this to be done... Another 2 weeks down the line and UK power network finally came to see the issue. To my disbelief, they said there was nothing they could do as it was a job for an electrician. I called octopus again and they said oh ok, the engineer didn't write his notes properly. We are now a month away since their visit and nothing has been done. Ridiculous company.