An absolute fraud company and total bullies. Arrogant staff and harass you to agree with their actions! I have all the emails proof of how octopus has bullied me and kept giving me misleading information at all the times. I will ensure that I reach out to every authority and put reviews all over to raise complaint regarding this matter so that people refrain to use your service. 1. Octopus has entered wrong account opening date on my account, which is misleading information. 2. The amount as balance shown is wrong! 3. I have not missed any payment. 4. Ever since I raised my complaint back in October 2022, no one paid attention. 5. No billing was received till September 2023 after November 2022 - it’s all documented as I have shared all the email but still octopus bullied for nearly a year and refrained to accept its mistakes. 6. Arrogant staff except for one who genuinely tried to resolve the problem but her manager never attempted to call me before the dead lock letter. 7. Despite all this I agreed to pay the amount as I was harassed that the status will be updated on my credit file. I still paid attention and spoke to the member of staff and offered to pay but she suggested to go for monthly payment. I was disturbed and so upset last night to see that octopus has given wrong information to credit agency which has impacted my score. I feel bullied and harassed because despite octopus mistakes and their acceptance they made me fall into their trap. It has impacted highly on my health and wellbeing. It’s a shame that whosoever I speak with, they have the same story for octopus. I am glad that I am out of their service.