I had an EV charger installation booked - on the day of install: * No one had turned up or contacted me by 11am - technician or octopus * I phoned through but the CS agent told they didn't know what was going on and would get the scheduling team to phone me back asap, I was assured this would happen quickly - I pressed this point I didn't want my day wasted. * By 2pm, still nobody had turned up to install and still ZERO contact from octopus like I was promised * I phone back again to be told again they didn't know what was going on but would get someone to phone me........ Finally, I get an actual call back to tell me its not happening (I guessed as much by this time) and the next available time is Jan 16th! Basically an entire month away. I wasted a holiday day to be in, I couldn't even leave the house as no one bothered to phone me that the technician wasn't coming. Now I have to wait an entire month and I have zero confidence I'm not just going to waste another holiday day going through the same process. This is some of the worst customer service I've received. So bad.