Five days before Christmas, Octopus reported incorrect information about my wife and trashed her credit rating. We notified them straight away and asked them to raise a formal complaint. We have had numerous emails with promises to call us but nobody has ever called back. They have 'promised' to solve the issue but have done nothing, and despite our many telphone calls to them, all we ever get in return is lengthy emails full of meaningless platitudes and buzz words. They are useless and very dangerous people and have ruined our Christmas and they will pay for this!