After several years with two energy accounts with Octopus at 2 properties I have had to close both accounts in the last 18 months. 5 years ago Octopus were very good but their service levels have deteriorated significantly since then as they have grown larger and obsessed with eco extreme aspects of energy supply (often via their CEO who is aligned to Milband) rather than concentrate on what matters to customers. I have received several significant "goodwill" payments to compensate for Octopus repeated failures but have finally ran out of patience with them. Living off past reputation would be my asesment of Octopus.