Today, I was lucky enough to speak with Christina, one of Octopus's UK customer service helpers. I had a number of issues connected with taking over the utilities account for a house, when the tenants moved out. I spoke to some customer service people in S Africa, who - not only seemed to be unaware of how to help set up the account in my name, they managed to remove my home account from the online front page of my account. (!!) Today, my phone number was not recognised as being attached to my account. No reason for this, the number has not changed. Christina was kind, helpful, informed, knows how to do her job, and has a friendly manner. A sigh of relief to deal with her after the S African fiasco. Christina arranged for my direct debit to begin working, for my phone number to be recognised, confirmed the new account was up and running and reassured me that the '3rd party debt collectors' would not be coming to my home, as suggested in an undated letter from Octopus, when I was unable to pay my bill, even though I had set up a direct debit to do this. Well done, and thank you, Christina. Your help, capability and reassurance means a lot to me. Helena Brown