Spoke with Felicity yesterday about my renewal premiums. Felicity was extremely helpful and assisted me with my concerns over my new pricing costs. I was trying to process why comparable websites were coming up with slightly cheaper prices when I put in my exact annual usage data supplied by Octopus Energy. I was then given guidance that I should also check the unit charges/standing charges etc when looking at cheaper quotes. This was most interesting as they all seemed higher than Octopus Energy when I did this so Felicity did make me happy with her advice. Thank you.