Talked with your agent Areeba. She answered all my questions patiently and professionally. She took the trouble to set up my account while I was on the phone & didn't try to 'push' me onto a website service. I appreciated this very much, as I have never moved energy accounts before and had a little apprehension about the process. She explained the way in which tariffs work clearly and was not fazed about my lack of knowledge & understanding of the topic. A superb introduction to you as my new energy provider and made me feel secure in my decision to move to you. Very well done Areeba ... thank you.