I was uncertain of how to switch from my provider for duel fuel, to another. I had called a few suppliers but to no avail. I was recommended to try Octopus Energy. My call was answered quickly by Mollie and she was brilliant at talking me through the whole process and getting everything sorted for me, no hassle! She answered all my queries, was clear with the information given and gave an overall sense of positivity, while offering a good fixed term deal for my energy needs. I am pleased with the energy deal I was offered and very happy with the customer service I received.