I had the pleasure of being assisted by Izzy while setting up my energy account and arranging regular monthly payments. From the start, she was incredibly clear, patient, and thorough in her explanations, making the entire process smooth and stress-free. What stood out the most was how personal and supportive she made the experience feel. She took the time to guide me through everything, ensuring I understood each step and felt confident in my choices. It’s rare to find such genuine customer service, and Izzy truly went above and beyond. A huge thank you to Izzy and Octopus Energy for their excellent service—I feel well taken care of! Highly recommend.