In May 2024, Octopus Energy sent me a £200 gas bill for my first 7 days of being a customer. This later proved to be 30x my regular usage and was due to the previous customer not providing metre readings. After nearly a year of correspondence with the support team, they have barely acknowledged any of my concerns. Extremely disappointing from a company that prides itself on being the UK’s most trusted energy provider.
2 weeks ago
Octopus energy has a
3.9
average rating
from
4,785
reviews
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