Octopus cannot change your billing / post address and will continue to send sensitive information to the incorrect address despite numerous requests to change. I moved from my flat in Oct 2024, but still owned it. Octopus changed my account to only send my billing by post. They continued to send it to my flat, where I no longer live. Despite requesting a change of billing address and method of billing (email instead of post), Octopus continued to send my billing by post to the flat. Every month, I have asked them to update it and despite telling me that they did, it continued to be sent to my old flat by post (and no email). I really don’t have any choice but to leave because they can’t do something as simple as change my address and continue to breach GDPR and knowingly send personal sensitive information to an old address. Really bewildering that that is my only solution.