Dear Octopus Energy Team, I’m reaching out with growing frustration and sadness. I’ve heard so many good things about your company — about how you treat your customers with care and fairness — and that’s why I chose you. But right now, I’m really struggling. My gas reading has been incorrect and I was told it’s under investigation. On top of that, this month I’ve received an electricity charge that’s nearly 50% higher — even though I’ve actually used less energy. For example, I haven’t used the dryer at all for the past three weeks because of the warmer weather. I spoke to someone about this, and I was told the electricity issue is also being looked into. Despite this, I’ve now received another forecasted bill, which only adds to my stress. There seems to be a breakdown in communication somewhere, and it feels like my concerns are being overlooked. I want to be clear: I’m not just a customer ID or account number — I’m a human being. I’m neurodiverse, and I process and handle information differently. This situation is causing me significant anxiety and affecting my mental wellbeing. The repeated message of "we're looking into it" while still pushing out incorrect or uncertain bills feels dismissive and adds to my distress. Please, I’m asking for understanding, compassion, and real support. I need you to pause any estimates or forecasts while these issues are being properly investigated. I just want to feel heard and treated with the care I believed Octopus was known for. Thank you for taking the time to read this. I truly hope someone can take ownership of this and help bring it to a kind and fair resolution.