Dexter was helpful in setting up a new account the way we wanted (i.e. had no issue with putting more than one name on the account, unlike other providers who say they can't do that when previous bills from them list 2 names...) Though not everything could be solved when I later called Natalie about our meter reading not showing, they also answered my questions. Just a tip for Octopus in the future though - it may be a good idea to summarise what's been agreed upon, and to be expected, at the end of the phonecall (saves the customer annoying you by asking for incessant confirmation!) The automated emails were also clear on the next steps. Just wish switching energy providers was easier - though it's no fault of theirs!