I bought 2 bookcases. I was contacted by customer service by email that I needed to talk to the shipping department. I called and got no answer so I responded to the email from customer service. I didn't hear back so I nudged customer service to see if they received the email. They informed me that they had. I thought all was well. I checked my bank account this morning and saw I had been refunded. I called back and got a very aggressive customer service agent. They sounded like a lawyer when they responded to my questions. It turns out that shipping wanted to know if I would be at home when delivered and could I remove the bookcases from the truck myself. They said that since I did not respond, even though the customer service agent confirmed that I had, my order was canceled. What kind of company makes you come and remove your order off the truck? I spent almost $800.00 on the shelves and I should be able to get the shelves taken to my door, at least. The customer service was terrible with how they handled this order. I was waiting for something that was never going to come and did not receive an email letting me know my order was canceled. Would you like to know what I did get from them? Spam email started to fill up my mailbox. I am not buying anything there again and I urge you not to as well.