I ordered a keyboard tray from this company. The package arrived almost completely torn apart because--get this--the product didn't actually fit in the box. There was a piece of cardboard haphazardly taped over the part that stuck out. Okay, weird, but fine. However, possibly because it was packaged so badly, the tilt mechanism had been broken in transit, and now my tray is permanently stuck in a tilted position that's totally uncomfortable, completely defeating the purpose of having an ergonomic keyboard tray. This is extremely inconvenient, but to make matters even worse, when I contacted the company, they said that I would have to *return the keyboard tray* in order to get another one. In what box? The one it arrived in had been completely destroyed. So now I have to go out and get a box and then ship it to fix what *they* messed up? This company is completely incompetent at both shipping and customer service. 0/10 recommend. I will never, ever buy from them again, and 3M should remove it from their list of suppliers.