Disgraceful - Avoid at all costs! I ordered a Super King Size Duvet from the company inc. a Super King size Duvet cover. I put the cover on the duvet and it felt extremely baggy, so I thought maybe I need to buy a better quality cover, which I did (from a diff company). Nevertheless, even with the new cover the "Super King" duvet was still too small and there was loads of empty space left in the duvet cover. At that point, I realised that OHS had sent me a King size rather than a Super King size duvet. The label on the duvet itself doesn't state the size just the materials it's made from etc. I contacted OHS, requested a refund and they declined to offer a full refund for the item as it's already been used and I need to refer back to their returns policy. I reiterated that I want to return the item because OHS SENT the WRONG thing, not because I ordered the wrong thing or because I decided I don't like it. But NO - it's not in their policy to refund used items. Just a suggestion but it could be in OHS' policy to send the correct items? Anyways, money down the drain - extremely unprofessional and scammers - avoid at all costs!