Do not use this company. Problems ongoing. I would give this company negative infinity if I could after my recent experience. I have, up until now, been a loyal online home shop customer, and have recommended them to many people. But that is about to change. On the 18th of October a placed a, in their own words, high value order and paid the £8.95 for next day delivery. I did this as part of my order was for a charity raffle and I needed the goods by the 21st. However they didn't arrive. That's where the problems began. I contacted them on messenger and via there customer service email. Where I was ignored until I started commenting on their Facebook posts placed after my initial complaint, and was eventually informed they were having problems with the courier they use. But according to their website they use multiple couriers. So that was a lie. I was then, as a gesture of good will, told my delivery charge would be refunded, but my items may not be delivered for at least 3 days, in which they do not include Saturday or Sunday, so I was actually looking at 5 days as this correspondence happened on a Friday. I then received around 4 different tracking numbers for DPD, none of which worked, or were ever updated to say they'd received my parcel. I the mean time I took to Facebook once again, to inform people what I'd been told about the problems with the courier, and not to expect next day delivery to be possible. Where I was saddened to receive multiple responses from people having the same issue but being ignored. I also publicly voiced how it would be beneficial to put some sort of disclaimer information people of the temporary delivery delays to avoid further unhappy customers instead of me doing it for them. Then, by some miracle, a parcel arrived Saturday. I thought wow, my luck has changed and they've pulled through. Until I opened the rather large box to find 5 of my items were missing. I went back to messenger, and the chain of customer service emails, which to my further disappointment, runs on a ticket system and every email added onto your chain pushes you to the back of the queue. I gave as much information as I could about my missing items, and in reply was apologised to and asked to send a picture of the invoice in my parcel. Unfortunately I wasn't sent one, so instead sent picture of the box, it's contents and the sticker used for delivery. Again I took to Facebook to update people of my progress, as I felt people might like to know something was happening somewhere, because a lot of comments were still people saying they'd heard nothing. I was then contacted via telephone by customer services. Who were very nice, apologised profusely, and gave me the option of a refund for the missing items or to get them re sent. I chose the items because, as I said at the beginning, they were for a charity raffle. I was then met with the words "and as a gesture of good will", (I'm not going to lie, I waas hoping for some freebies for the charity), instead I was told I'd get my delivery refunded, which I wouldn't, because they'd already done that. Rather an empty gesture really. I was then asked to keep further correspondence over the phone to 'avoid further delays'. But after seeing further people on the Facebook page still having problems, I chose to share the phone number of the customer service line, which is not available on their web page, and expressed how I was asked only to contact them via phone. I'd say go to their page and look for yourself, but, as a result of this, they have now seemingly blocked me from their Facebook page, and all of my comments (help for other people) has disappeared. I've honestly never dealt with a more selfish, ridiculous company, and I have worked in retail for over 20 years. At this moment in time I am still missing my 5 items and am awaiting a response from customer services regarding this incident. You'd like to think if they had a problem with what I was saying they would get in touch with me, as they so clearly showed they could. But alas, they buried their head in the sand and are still allowing new orders to be processed when they clearly can't keep up with the influx of festive orders coming through. I truly believe the problem is with the company, not the couriers, and that their greed is what has caused these issues for myself and so many others. If you're still reading, I hope this has helped someone. As that's all I was trying to do.