Terrible Experience with Online Home Shop - Avoid at All Costs! I ordered a double duvet set (14 pieces) from Online Home Shop on 24th June, and it has now been over a month with no sign of the goods. After a week of waiting, I contacted the company to flag the issue. Despite my repeated attempts to resolve this, they have neither processed a refund nor sent a replacement. Their customer service is atrocious and uncooperative. The company claims they are investigating with the courier company but refuses to process my refund in the meantime, leaving me £100 out of pocket. I have sent numerous emails, but they have failed to provide any correspondence or update on my refund or replacement. This company is a complete con, and dealing with them has been the worst experience ever. Be very careful if you are considering buying from Online Home Shop. Their customer service is non-existent, and they seem more interested in keeping your money than providing the goods or a satisfactory resolution. Avoid this company at all costs!